DISGUSTED

I booked flights in advance for my mum in law sis in law and niece. The flight was on 14 Dec Friday - flight no CTSNVO. I was disgusted at the way Kulula handled the delay. They were not approached by any Kulula staff apoligising then everytime the flight got pushed while waiting at the Durban Airport. My mum in law is 76 yrs old and they could not go get anything to eat or drink as they were scared that the gate may chg or they may have to board. this went on for hours. My mum in law is a diabetic and have issues with her leg. They only arrived at OR Tambo at 1.10am the next morning!!! We sat at the airport and had to pay R160 in parking fees just waiting!!. They arrive then the shute doors were jammed, they waited n waited only to be asked to walk down the wet stairs to the runway to take a bus to the terminal!!! no one offered assistance to the older people. This was the worsed experience anyone could ever have!!! I want full compensation for the tickets costs and parking fares!!!