Disgusted

The Kalula call centre is not helpful at all. I had a gastly experience with Lisa and Her manager who were not able to give any assistance but worse still didn't even try. All I received were excuses over a situation I had no control over. I booked a flight and due to a flat tire was late arriving at the airport. I have flown several times via other airlines and have only experienced excellent service. With Kalula however the service was pathetic. It felt as if all the people I had the displeasure of "assisting" me didn't even try to help. Most just assumes my problem. How can help be offered of no common courtesy is displayed. Kalula staff need DESPARATE people s****s. Not once did anyone try to understand nor cared about money I was losing due to a situation out of my control. I find this human disregard disgraceful. It's disgusting that everything is blames on technology and that the human aspect of service is severely lacking. I'm disgusted with the sheer dismal of my situation. PEOPLE MATTER. may be Kalula should adopt their partners, discovery, purpose of putting people first. Totally arrogant with no people s****s.