Disgraceful Support(Flight mess ups/delays) from Kulula Managers at Lanseria and King Shaka Airports

Kulula Conveniently didn't check a booking confirmation regarding a passenger that required a wheel chair. Blamed us then upon checking the confirmation realized they spoke to soon and the issue was on their side which was rectified. I spoke Male Rep who was very helpful more so when he was aware of the issue being on their side however the booking manager , Female( won't mention her name) was absolutely rude when i questioned her as she gave the cell phone back to my relative while i questioned her, i told her that before she goes on with rules she should keep the same story as her colleague. she mentioned to my relative that she cannot speak to people that don't understand. extremely uncalled for!!!. Part 2: My relative was booked for a 15h30 flight from DBN to Lanseria, of which it's now 20:30 and the flight has still not arrived. Myself and my family has made countless calls and we not the only people at Lanseria that's done so...the updates at Lanseria has been disgraceful as the Manager refused to come out to give any info to concerned Families. The Mangers at King Shaka and Lanseria Plz start taking responsibility and keep people correctly informed as you not doing us any favors as such, Do your jobs, we know you've overbooked and royally messed up this day. This rating doesn't even deserve 1 star !!!!!!!!!!!