GB
Greg B
1 reviews | Active since Jul 2013
15 Apr 2015, 20:02
Disgrace of an airline
I specifically phoned Kulula to arrange someone to help my wife would would be arriving in Cape town with my 2 small children and lots of luggage. All I needed was for someone to help her push the trolly through to arrivals. I was promised someone would meet her at the foot of the plane stairs. No one was waiting and no help was given. Kulula you should be ashamed. What appalling service.
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Kulula.com's replyOfficial
16 Apr 2015, 10:57Hello G-MAN613,
Thank you for taking the time to contact us and for sharing your concerns .
On behalf of kulula.com I would like to apologise for the lapse in service from our side .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. You had done everything possible from your side to ensure your wife receives the assistance as arranged prior to the family's departure and sadly , due to a degree of negligence, the service was not provided on arrival . Our staff are aware excellent customer service is one of our company's top line principals. Rest assured the handling company assigned to implement this function has been made aware of this situation and corrective training will be done with the staff concerned .
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila
Thank you for taking the time to contact us and for sharing your concerns .
On behalf of kulula.com I would like to apologise for the lapse in service from our side .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. You had done everything possible from your side to ensure your wife receives the assistance as arranged prior to the family's departure and sadly , due to a degree of negligence, the service was not provided on arrival . Our staff are aware excellent customer service is one of our company's top line principals. Rest assured the handling company assigned to implement this function has been made aware of this situation and corrective training will be done with the staff concerned .
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila
Kulula.com's reply16 Apr 2015, 10:57
Official
Hello G-MAN613,
Thank you for taking the time to contact us and for sharing your concerns .
On behalf of kulula.com I would like to apologise for the lapse in service from our side .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. You had done everything possible from your side to ensure your wife receives the assistance as arranged prior to the family's departure and sadly , due to a degree of negligence, the service was not provided on arrival . Our staff are aware excellent customer service is one of our company's top line principals. Rest assured the handling company assigned to implement this function has been made aware of this situation and corrective training will be done with the staff concerned .
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila
Thank you for taking the time to contact us and for sharing your concerns .
On behalf of kulula.com I would like to apologise for the lapse in service from our side .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. You had done everything possible from your side to ensure your wife receives the assistance as arranged prior to the family's departure and sadly , due to a degree of negligence, the service was not provided on arrival . Our staff are aware excellent customer service is one of our company's top line principals. Rest assured the handling company assigned to implement this function has been made aware of this situation and corrective training will be done with the staff concerned .
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers. Thank you for allowing me the opportunity of a response.
Bye for now.
Fazila