Discussing Service

Booked to fly back to Lanseria 14.30, 15 March only communication my husband and I have had from Kalula!! My return flight fully paid and you don't inform me what to do? Been to flight centre even they cannot help me sent you and e.mail still no response? We start back at work on Wednesday no work no pay? At least update YOUR customers it's your duty you were happy to take my money! Now I must try get a ticket on another airline at double the price (they all on the bandwagon) and you want to tell me you will give me a ticket that is valid for only 6 months and I must pay the balance?? Sis on you unacceptable Kalula get your act together! You are nothing without your customer get your health and safety in order! If i would rate their customer service it would be -5 star rating.