Discussed in Kulula

Our flight was on friday (1 December 2017) 8:30amto Cape Town. We drove from Klerksdorp North West to Lanseria. Unfortunately after a big accident outside Potchefstroom, we missed our flight by 5min check-in. After we tried to check in online it didnt work. We called and told we are running late but said they cant check us in over the phone. When we got there we told to go to the ticket dest where we met Rex. He told us we have 2 options of flights one on stand by at 3pm and one where we can fly at 5pm. I asked if there is nothing earlier - he said unfortunately not. We checked quick with the other airlines and no one had flights earlier than that. That took about 5-10min to check with them. We got back to Rex to book the flights for 3pm or 5pm which either one we can get. Rex told us their system is off and he cant help us right now. He said the system will probably be about 15min off. I then asked Rex can we go for breakfast first and then come back to sort out the tickets and Rex said "no problem". When we came back from breakfast to book our flights the other lady (did not catch her name) said no we lost our ticket because we took to long. After an long argument with this lady she got Rex, he immediate got defences like he knew he srewed up. You see Rex told us we can go but did not inform us that we have to get back asap so we can book our flights or we going to loose it. If we knew we going to loose it we wouldnt have gone anywhere. Rex then told me he did tell us this and even brought a guy to back him - when i ask to see the camera's then they made like he never said anything. We had to pay R6000 for new tickets by another airline (still got the slip). It was more a racial thing than anything else. I have never been treatend in such a bad manor. There was no apologies no customer care NOTHING! IM UTTERLY DISCUSSED WITH KULULA!!! If this situation is not resolved through this then i will take it to social media and get some legal advice. I cant believe that Kulula has such people working for them.