MV
Marco V
1 reviews | Active since Jul 2011
29 Mar 2015, 21:27
************** against families traveling
Checked in online and printed our boarding passes. Traveling as a family with young children we booked two window seats for the kids and two centre seats for accompanying adults in row 12 and 14. At boarding gate the ground staff lie to us to say our seats have been changed as they had to give our seats to a family with an infant. They move us to row 32 at the back and only one window seat, result one very unhappy child. The worst part is this has happened before and seems to be discriminating policy to move family's with kids to the back. I checked rows 12 and 14 and no sign of the \infant"";take your money and treat you with contempt"""
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Kulula.com's replyOfficial
30 Mar 2015, 09:07Hello mdvcpt,
Thank you for getting in touch with us.
With regards to the pre-seating, with this option, you can now book and pay for the seat that you want if available on the seat plan way in advance to your flight. By doing this, you are guaranteed to have the seat you requested even if we have an aircraft change.
If you do not select this option, you can follow the normal check-in process whereby you can check-in online, 24hrs before your flight and select your seat according to availability or you can use the facilities at the airport. With this option, the normal seating policy is in place whereby we then can change your seat up and until you are onboard the flight.
Thank you for allowing us the opportunity of a response.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
With regards to the pre-seating, with this option, you can now book and pay for the seat that you want if available on the seat plan way in advance to your flight. By doing this, you are guaranteed to have the seat you requested even if we have an aircraft change.
If you do not select this option, you can follow the normal check-in process whereby you can check-in online, 24hrs before your flight and select your seat according to availability or you can use the facilities at the airport. With this option, the normal seating policy is in place whereby we then can change your seat up and until you are onboard the flight.
Thank you for allowing us the opportunity of a response.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply30 Mar 2015, 09:07
Official
Hello mdvcpt,
Thank you for getting in touch with us.
With regards to the pre-seating, with this option, you can now book and pay for the seat that you want if available on the seat plan way in advance to your flight. By doing this, you are guaranteed to have the seat you requested even if we have an aircraft change.
If you do not select this option, you can follow the normal check-in process whereby you can check-in online, 24hrs before your flight and select your seat according to availability or you can use the facilities at the airport. With this option, the normal seating policy is in place whereby we then can change your seat up and until you are onboard the flight.
Thank you for allowing us the opportunity of a response.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
With regards to the pre-seating, with this option, you can now book and pay for the seat that you want if available on the seat plan way in advance to your flight. By doing this, you are guaranteed to have the seat you requested even if we have an aircraft change.
If you do not select this option, you can follow the normal check-in process whereby you can check-in online, 24hrs before your flight and select your seat according to availability or you can use the facilities at the airport. With this option, the normal seating policy is in place whereby we then can change your seat up and until you are onboard the flight.
Thank you for allowing us the opportunity of a response.
Kind regards,
Thuli
Customer Relations