SN
Sindiswa N
1 reviews | Active since Dec 2013
30 Nov 2015, 09:29
**************
When boarding flight 540 from DUR to HLA at 21:40 29 Nov '15 my 3 sisters and I - 2 of us travelling with 12 month old infants that were asleep in our arms- were instructed to use the rear entrance into the plane by a guy which we found out to be a Ramp Controller.We asked to use the front entrance into the plane as it is a hell of a mission to go down and up the stairs, past the engines carrying a 10kg sleeping infant
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Kulula.com's replyOfficial
30 Nov 2015, 13:21Hello SindiswaN,
Thanks for taking the time to share your experience with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. Please be advised Kulula.com will not tolerate any form of ************** at all from our staff as we work with a diverse group of individuals and our customers as well are diverse. I can assure you that no ************** is leveled at any passenger in this regard and all care is taken to ensure a smooth and seamless travel.
All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional manner. Rest assured the Customer Services Managers have been made aware of this incident and the necessary corrective action will be taken up with the staff member.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers.
Bye for now.
Fazila Khan
Customer Relations
Thanks for taking the time to share your experience with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. Please be advised Kulula.com will not tolerate any form of ************** at all from our staff as we work with a diverse group of individuals and our customers as well are diverse. I can assure you that no ************** is leveled at any passenger in this regard and all care is taken to ensure a smooth and seamless travel.
All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional manner. Rest assured the Customer Services Managers have been made aware of this incident and the necessary corrective action will be taken up with the staff member.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers.
Bye for now.
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply30 Nov 2015, 13:21
Official
Hello SindiswaN,
Thanks for taking the time to share your experience with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. Please be advised Kulula.com will not tolerate any form of ************** at all from our staff as we work with a diverse group of individuals and our customers as well are diverse. I can assure you that no ************** is leveled at any passenger in this regard and all care is taken to ensure a smooth and seamless travel.
All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional manner. Rest assured the Customer Services Managers have been made aware of this incident and the necessary corrective action will be taken up with the staff member.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers.
Bye for now.
Fazila Khan
Customer Relations
Thanks for taking the time to share your experience with us.
On behalf of kulula.com we would like to apologise for the manner in which the staff member had addressed you .
We expect all our staff to perform their duties in a professional, helpful and efficient manner, but sadly on this occasion we have let you down. Please be advised Kulula.com will not tolerate any form of ************** at all from our staff as we work with a diverse group of individuals and our customers as well are diverse. I can assure you that no ************** is leveled at any passenger in this regard and all care is taken to ensure a smooth and seamless travel.
All kulula.com staff are aware excellent customer service is one of our company's top line principals. I agree the situation could have be handled in a far more professional manner. Rest assured the Customer Services Managers have been made aware of this incident and the necessary corrective action will be taken up with the staff member.
We appreciate you bringing this to our attention as this assists us to create a better service for you and all our customers.
Bye for now.
Fazila Khan
Customer Relations
Best regards,