Disappointed twith experience at [URL Removed] (cpt)

I was extremely shocked and disappointed by the service that I received at a [URL Removed] check in counter. I arrived late for check-in due to unforeseen circumstances and ran out the car with my hand luggage to the check -in counters in a panic, apologising for my timing and trying to find out if I was too late. I was pointed in the direction of a counter by a women who seemed to be in charge but offered me no guidance or information. The women at the check-in counter was terribly rude and unhelpful. i told her that my luggage was still on the way from the car and when I tried to explain what had happened she cut me off and called the next customer. All i expected was for someone to tell me that i didn't need to be panicking and would be able to get on the plane in time. When she finally checked me in, my luggage was overweight, i explained i was moving cities and had already purchased a second bag. In a disgusting manner she ignored me and told me to pay R600 at the cashiers desk. I am in shock at the way i was treated. I am a regular flyer and have stood by kulula but I cannot recommend them after this experience.