Disappointed in Kulula, Lost all my money because i was not allowed to change name i had mistakenly put

I bought a ticket for my wife for Joburg to Cape Town, sunday morning flight. Whilst trying to checkin she realised i had mistakenly put my name instead of hers. I called Kulula to try and rectify the mistake but i was told names can not be changed and i only had two options; 1) move the ticket to another day when i'm travelling (but i had/have no plans to travel) 2)the person with name on the ticket should use theticket (imossible as i was already in Cape Town and am not the one that needed to travel) otherwise risk forefeiting. I tried to beg with them but the lady said it's policy and nothing can be done. Surely if i make a mistake i should be allowed to correct it and not be punished it. I didn't mind paying a fee to change the name but to say nothing can be done seems like Kulula/BA do not care at all for their customers. In the end i had to buy another ticket for Tuesday with Mango which cost me money but besides that i had plans with my wife for that Sunday. Its such a distressing situation, these are supposed to be low cost flights that cater for us the poor as well. I am just so disappointed and will not be using or recommending Kulula again. Kulula had always been my first choice of flight but this is unacceptable. The ticket reference was ZINTLP