1 reviews | Active since Mar 2022
Disappointed in Kulula
On 21 Feb 2022 I made a booking with Kulula to fly on Wednesday 16th March 20222. After reading on internet that their flights has been grounded due to safety issues I called since Kulula airlines did not have the decency to inform me that flights was grounded. Bad customer service. When I ask what the way forward was for clients who are due to fly I was told that Kulua has a no refund policy...really???? even if it's the fault of the airline. They cannot book you on another airline either. They told me my ticket is valid for 6 months after my take off date..how pathetic! Do I have business to to take care after my date of flying! NO! What frustration they caused!!!! ..I never experienced such disappointment with others airlines. Kiluka should do the right thing ik and refund people their monies. Frankly speaking they are the worst to deal with.
