Disappointed Customer

From kulula.com: Apologies, your flight 516 has been delayed. It will now depart at 22:55. Check in closes 45 mins before. Call us on 0 ********** 52 To unsubscribe: https://ems.sabre.com/o/qlv9drtd

Dear Kulula Airlines, I’m really not impressed with what’s happening here today. I’m a women, a mother of 2 children, a wife, a business owner and someone’s daughter. This flight has been delayed 3 times tonight and you are really disregarding the lives you put at risk tonight. I will arrive at Lanseria airport sometime around midnight tonight and I still have to use an Uber home. I came here to earn a living today and needed to get home to my family tonight. It is now 10pm and I’m nowhere close to getting home. My kids haven’t eaten and sitting at home alone. This is completely unacceptable and very inconsiderate. Yes our safety comes first but your delays started in the morning according to your staff and you could have routed another plane to make up for the lost time. You have gone from best online airline to complete disappointment airline. An sms and email does not make up for the inconvenience you’ve caused today and I hope whoever schedules your flights sleeps well tonight because the passengers of this flight surely is not going to because we are seated on hard cold chairs in a airport currently under construction. You have really pushed me to my limits today and lost a client for good.