Disappointed and ******....

To Kulula who "typically replies within one hour" - who couldn't be bothered to even reply...so as you chose NOT to respond I herewith feel obliged to post it here...

Complaint :

Good day,

Myself and my husband are regular travelers on kulula, in the last 18 months we have spent approx. R30 000 on flight tickets to and from jhb and durban. Today I am truly and honestly disgruntled and disgusted in your service....Today as we travel home with kulula being our choice of airline once more...we wanted to check our luggage in ,2 minutes before the check in closes- (we were a bit back logged on travel time as we were pulled over in a roadblock..)Which now results in us having to courier our CLOTHES of all things home-with your ground staff at lanseria being ****y about it too. Yet when every single flight I've ever been on with kulula has had a minimum delay of an hour but it seems as if kulula has total disregard for their travellers and that it is okay for the flight times to be tardy and then when we try to explain to the ground attended she just shrugs her shoulders and tells us "well leave your baggage behind or pay the difference for the 14h00 flight"- baring in mind that we have already paid R2500 for one way tickets to Durban... Our flight number today is MN505....I humbly ask for a solution as we now have to yet again fork out money right after Christmas to get our lugguage home via courier and your ground staff shrugging their shoulders and telling us we better get on the flight because they will not wait for us ....we are not the only travellers inconvenienced like this, as there was another couple who were in the same predicament as us...and the courier will probably cost as much as our flight tickets did today...