Disappointed

My husband and I and our one year old boy were going to fly to Jo’burg to visit my parents in a week’s time. Unfortunately due to unforeseen work circumstances my husband cannot accompany us any more. I have phoned Kulula to ask that the ticket is changed to my aunt as she has to go there anyway for a reunion and we have previously changed tickets like that with Mango. It will also help to have my aunt with to help with my very busy toddler. Kulula refused. Why is Mango able to change the name on a passenger ticket but not Kulula. I guess Mango has a lot more consideration for their customers. We have already had to change the date of the tickets which cost pretty much as much as a new ticket anyway. And now we lose the money of two tickets which already cost a ridiculous amount and Kulula scores all the way. My aunt also has to buy a ticket as she prefers to fly with me. Kulula must make a hell of a lot of money this way. Kulula you have lost the business from my family now but I guess that you don’t care as customer service is apparently not your thing.