1 reviews | Active since Mar 2014
Dirty and Late flight
I travelled with [URL Removed] on Thursday from Joburg back to Cape Town. They sent out an Email and SMS to say our flight is delayed by 30 mins, and hour and a half later we finally left joburg, That wait was the longest and most uncomfortable wait ever, if the aircraft was clean it would be a different story, but the pouch behind the seat where they keep the books and pamphlets, was broken and looked like it had bubble gum keeping it together. On top of that I never got food from them because I didn't want to touch the tray which was dark grey in colour because of the dirt.<br> <br> Was disgusting. I paid a lot of money for a last minute flight that is early enough so I don't drive home in the dark. which obviously didn't help as we got to Cape Town as the sun went down, so I anyway had to drive in the dark. They need a cleaning lady just to go into the plane with handy andy and wipe everything down including the seats. Inform the flight attendants that cannot speak English properly not to make announcements as no one not even the other flight attendants understand what he was saying. Was the worst flight ever and I refuse to fly with [URL Removed] ever again
Thank you for taking the time to contact us and for sharing your concerns .
I am terribly apologetic for the inconvenience experienced on your last flight with us . Delays in the airline industry do occur, we realise it's how the delay is handled that makes all the difference. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well .
With regards to the cleanliness of the aircraft , in the event of the quick turnaround of flights , while every effort is taken to ensure that the cabin is cleaned before embarking the next passengers, sometimes the finer details may fall through the cracks. Rest assured that this matter has been addressed as we certainly do not wish to portray such a poor image. Please be assured that your comments have been forwarded to our Fleet Manager so that the company who is assigned to the interior maintenance of our aircraft can be addressed.
Thank you for allowing me this opportunity to respond .
Regards
Fazila Khan
Customer Relations
Best regards,
Thank you for taking the time to contact us and for sharing your concerns .
I am terribly apologetic for the inconvenience experienced on your last flight with us . Delays in the airline industry do occur, we realise it's how the delay is handled that makes all the difference. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well .
With regards to the cleanliness of the aircraft , in the event of the quick turnaround of flights , while every effort is taken to ensure that the cabin is cleaned before embarking the next passengers, sometimes the finer details may fall through the cracks. Rest assured that this matter has been addressed as we certainly do not wish to portray such a poor image. Please be assured that your comments have been forwarded to our Fleet Manager so that the company who is assigned to the interior maintenance of our aircraft can be addressed.
Thank you for allowing me this opportunity to respond .
Regards
Fazila Khan
Customer Relations
Best regards,
This response doesn't give me any piece of mind, sitting in a dirty plane for an hour and a half before finally flying with people all over impatient. You guys could have at least let all the passengers climb off and call them once the plane was ready to leave. Then we could have at least bough ourselves a coffee and relaxed in the airport
This response doesn't give me any piece of mind, sitting in a dirty plane for an hour and a half before finally flying with people all over impatient. You guys could have at least let all the passengers climb off and call them once the plane was ready to leave. Then we could have at least bough ourselves a coffee and relaxed in the airport