Different story and different rules with each consultant

kulula

I never do this but left with no other choice!

So I am left with no other choice but to bring this to social media after trying from the 19th of November to use my flight that was suppose to take flight during COVID. The flight was put on suspension and no voucher was issued. After phoning the agency through which I bought my flight tickets they advised me to speak to the airlines directly to use my flight tickets.

When I finally got through to a Kulula consultant (Friday morning) after being on the phone for who knows how long, the consultant said to me that I would need to phone back on the Monday morning as the staff that handle suspended flights are in meeting for the day. I phoned back the Monday and after a long wait finally got through to another consultant who advised me that to use my suspended flight for a date in December that I would need to phone in December to book the flight (seeing that I made the call in November).

Today, I phone Kulula once again and today a different story! Only Kulula suspended flights can be used after the 11th of January 2021. I asked the consultant to please go through recorded calls and please listen to what the consultant said about booking my flight in December during December. Phones back and says no call was made.

So now I am left to report my service and money wasted with Kulula as consultants make up their own stories and cover for one another.

Terrible service!