1 reviews | Active since Aug 2015
Different Rules Jhb Kulula and George !
We flew with [URL Removed] to George 17th Aug 2015. 5 of us each with a bag to be checked in. My hubby had his golf clubs/bag wrapped at a cost of R70. He checked his golf clubs/bag in and off we went.<br> We arrived at George airport on 23rd Aug 2015 to fly back to Jhb. We tried checking in our bags and the golf clubs/bag at a cost of R70 (after wrapping again ) ONLY to be told that the golf clubs are extra luggage and that we would have to pay in an extra R 350 !! The bloke at the check-in counter quoted R 200 initially and sent us to the ticket counter where we were told R 350 please ! The lady behind the counter pointed out to some or other sign...We explained that we were not asked to pay anything extra in Jhb. Their response in George was, \we are not Jhb and cannot help it if they made a mistake"!!!!!! Lovely attitude [URL Removed] Carry on with this attitude [URL Removed] it suits you !"""
Thank you for your post.
The application of any policy is important in order to create consistency. I have forward your post to both Customer Service Managers (OR Tambo International Airport and George Airport) in order to investigate from their side.
Upon feedback, I will respond to your personal email address.
Regards
David
Thank you for your post.
The application of any policy is important in order to create consistency. I have forward your post to both Customer Service Managers (OR Tambo International Airport and George Airport) in order to investigate from their side.
Upon feedback, I will respond to your personal email address.
Regards
David
