SV
Stephanie V
1 reviews | Active since Feb 2010
11 Sept 2015, 15:48
Delays delays delays
Delayed at Cape Town international for 3 and a half hours (so far) without an explanation. Customers should be reimbursed or compensated for having to wait so long
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Kulula.com's replyOfficial
11 Sept 2015, 16:10Hello StephanieV,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
Customers are compensated for delays according to the compensation guideline that we use based on the duration of the delay.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
Customers are compensated for delays according to the compensation guideline that we use based on the duration of the delay.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply11 Sept 2015, 16:10
Official
Hello StephanieV,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
Customers are compensated for delays according to the compensation guideline that we use based on the duration of the delay.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay.
Customers are compensated for delays according to the compensation guideline that we use based on the duration of the delay.
Thank you for allowing us the opportunity of a response and we apologise for the frustration caused.
Kind regards,
Thuli
Customer Relations