1 reviews | Active since Mar 2012
Delays Delays and more Delays
Booked Flight Mn 641 on the 22nd April for Durban it was supposed to leave at 18:10 we eventually departed just before 10pm! Absolutely shocking service from Kulula. The delay was supposed to have been due to bad weather in Cape Town yet Kulula was the only flights delayed. I booked to go down for a function that Friday and missed most of it and my transport due to the delays! When the flight did come in there were delays due to there being no cabin crew to run the flight and we had to wait for another flight to land and the cabin crew to change flights! All this whilst we stood in the line waiting not aware it was further delayed from the updated times. Kulula's service is extremely poor and are definitely the most delayed local airline! How you'll are still in operation surprises me!
Thank you for taking the time to share your concerns with us.
We are terribly sorry for the inconvenience caused to you by our flight delay. Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with uncontrollable factors that make us unable to deliver the service in the way in which we plan.
Punctuality is so very important and we are aware that our performance in this area has not always been all it should be. We do realise we gain nothing from delaying a flight other than the loss of passenger trust and goodwill.
We do see that your flight was delayed due to the late arrival of the inbound flight from Durban. Due to the earlier adverse weather in Lanseria, this created a knock on effect on several of our flights causing them to be delayed.
We do understand that this must have caused a great deal of frustration. Delays in the airline industry do occur, we realise it’s how the delay is handled that makes all the difference. Rest assured that we are extremely focused on ironing out any potential future problems.
We thank you for allowing us the opportunity of an explanation and apologise for any inconvenience caused to you.
Kind regards,
Bronwyn
kulula.com
Thank you for taking the time to share your concerns with us.
We are terribly sorry for the inconvenience caused to you by our flight delay. Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with uncontrollable factors that make us unable to deliver the service in the way in which we plan.
Punctuality is so very important and we are aware that our performance in this area has not always been all it should be. We do realise we gain nothing from delaying a flight other than the loss of passenger trust and goodwill.
We do see that your flight was delayed due to the late arrival of the inbound flight from Durban. Due to the earlier adverse weather in Lanseria, this created a knock on effect on several of our flights causing them to be delayed.
We do understand that this must have caused a great deal of frustration. Delays in the airline industry do occur, we realise it’s how the delay is handled that makes all the difference. Rest assured that we are extremely focused on ironing out any potential future problems.
We thank you for allowing us the opportunity of an explanation and apologise for any inconvenience caused to you.
Kind regards,
Bronwyn
kulula.com