1 reviews | Active since Mar 2015
Delays cancellation and then a delayed refund
<p>On Friday 27th May my flight on Kulula was delayed for almost 10 hours. I chose not to fly as I would not get to durban for my sons rugby match. 4 weeks later I am still awaiting a refund. The company expects you to pay instantly but delays repaying anything to its customers. This is not an airline that cares about its customers and quite frankly the CEO in my view should be fired for running a consumer company that has processes that suit the airline but not the customer. Imagine if this was a holiday or I had maxed my credit card limit. Kulula should be embarrassed about using its customers money to fund its business like this on occasions when it is clearly in the wrong. I now try and fly any other airline other than kulula. </p>
Dear Rod
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
A refund normally takes between 6-8 weeks to be processed unfortunately. This is regardless of the reason. I will however try my best to fast track the refund.
Kind Regards,
Nazley - CR
Dear Rod
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
A refund normally takes between 6-8 weeks to be processed unfortunately. This is regardless of the reason. I will however try my best to fast track the refund.
Kind Regards,
Nazley - CR
Well this is typical. No 'we will work on making the refunds quicker' just a stuff you, that's how long it take...unfortunately. Typical kulula. It takes about 24 hours these ads for a bank transfer. The rest is kulula inefficiency and not bothering about the customer. And they not refund the new flight. What about my son's. QWARIU. Listen to the original tape of the refund call. Or are you trying to wriggle out of this refund. I am disgusted with this airlines attitude. Fire the CEO I say. He' s useless. Pay me the refund Kulula!
Well this is typical. No 'we will work on making the refunds quicker' just a stuff you, that's how long it take...unfortunately. Typical kulula. It takes about 24 hours these ads for a bank transfer. The rest is kulula inefficiency and not bothering about the customer. And they not refund the new flight. What about my son's. QWARIU. Listen to the original tape of the refund call. Or are you trying to wriggle out of this refund. I am disgusted with this airlines attitude. Fire the CEO I say. He' s useless. Pay me the refund Kulula!