BM
Boikanyo M
1 reviews | Active since Jan 2012
07 Jan 2016, 07:52
Delays are not a surprise
I don't know if it's just me or if this is the way [URL Removed] operates but I cannot stand the fact that all flights are forever delayed. Within a space of two weeks I am yet again waiting for over an hour for a flight. If a big company like [URL Removed] can't look after its clients and is constantly having issues then why bother rendering the service. Last time the response I got from customer care was below standard. I will make it my mission to spread this poor level of service. I wish I could get some sort of reimbur*****t but knowing the company not even a cup of coffee is to be expected.
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Kulula.com's replyOfficial
07 Jan 2016, 09:40Hello Bee_K,
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply07 Jan 2016, 09:40
Official
Hello Bee_K,
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations