1 reviews | Active since Jan 2016
Delayed flights for the 5th times in 2 weeks!
As a frequent flyer that uses Kulula airlines at least 2 flights per month, I was extremely disappointed and annoyed last night, as my flight was delayed, for the 5th time in 2 weeks. I flew 4 times in the last 2 weeks and every flight was delayed:<br> <br> 24th Dec 2015 from Lanseria to Durban at 14:40<br> 27th Dec 2015 from Durban to Lanseria at 18:30<br> 31st Dec 2015 from O R Tambo to Durban at 17:15<br> 3rd Jan 2016 from Durban to O R Tambo at 22:00<br> <br> My flight on 3rd Jan was simply the limit. It was delayed to 22:35 on the day and so I was moved to an earlier flight leaving at 21:20. This flight was delay leaving an hour later. It was further delayed leaving after 23:00, arriving in JHB after midnight. This earlier flight was more delayed than my first original flight.<br> <br> So in essence, I was even further delayed, I had given up my exit window seat for a middle seat and had over R500 in additional costs for transport back home. I am extremely disappointed in Kulula's service and am questioning whether to use this airline again.<br>
Thank you for taking the time to share your concerns with us. I am terribly sorry Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you regarding flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
We do apologise for any inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for taking the time to share your concerns with us. I am terribly sorry Thank you for taking the time to share your concerns with us. I am terribly sorry for the inconvenience caused to you regarding flight delays.
I can certainly understand your frustration and disappointment around the delays you have experienced. It's will always be a huge challenge for all airline operators. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. Safety is our number 1 priority. The unfortunate knock-on effects that is created when a flight is delayed causes rolling delays as we and the Airports make every effort to catch up on all our schedules.
Our Executive management team are fully aware of the flight delays our customers are experiencing and are current putting plans in place to reduce the delays our customers have been experiencing. Plans and steps are being taken to improve our on time departures.
We do apologise for any inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations