AV
Annette V
1 reviews | Active since Aug 2015
08 Aug 2015, 10:17
Delayed flight to cancelled flight
Booked a flight to Lanseria from Cape Town for 7:50 and first the flight was delayed for one hour.. then 2 hours.. then we got the announcement that the plane will not be taking off. Where told to fetch our luggage again. Go stand in que at the Kulula booking counter ( by the way took longer than 2 hours ) then had to squeeze everyone on new flights.. some even at ORT and not even Lanseria. Completely missed a funeral I was supposed to attend!!
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Kulula.com's replyOfficial
11 Aug 2015, 09:27Hello AnnetteVenter,
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN468/08Aug'15 was delayed due to technical reasons which resulted in an aircraft change. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control. Customers were rebooked on alternative flights as you mentioned, as their original flight was delayed for 9hours.
We are extremely focused on ironing out any and all potential problems so that we may be able to deliver a more efficient and reliable service to all our travellers. I will be in touch with you via your personal email.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN468/08Aug'15 was delayed due to technical reasons which resulted in an aircraft change. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control. Customers were rebooked on alternative flights as you mentioned, as their original flight was delayed for 9hours.
We are extremely focused on ironing out any and all potential problems so that we may be able to deliver a more efficient and reliable service to all our travellers. I will be in touch with you via your personal email.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Kulula.com's reply11 Aug 2015, 09:27
Official
Hello AnnetteVenter,
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN468/08Aug'15 was delayed due to technical reasons which resulted in an aircraft change. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control. Customers were rebooked on alternative flights as you mentioned, as their original flight was delayed for 9hours.
We are extremely focused on ironing out any and all potential problems so that we may be able to deliver a more efficient and reliable service to all our travellers. I will be in touch with you via your personal email.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry about the flight delays you experienced.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN468/08Aug'15 was delayed due to technical reasons which resulted in an aircraft change. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. While various factors can influence our on-time departure, we are working really hard to minimize delays and cancellations which are within our control. Customers were rebooked on alternative flights as you mentioned, as their original flight was delayed for 9hours.
We are extremely focused on ironing out any and all potential problems so that we may be able to deliver a more efficient and reliable service to all our travellers. I will be in touch with you via your personal email.
Thank you for being in touch with us.
Yours Sincerely,
Nazley - CR