1 reviews | Active since Nov 2012
Delayed Flight communicated after Departure
Dear Team Kulula<br> <br> I fail to understand why and how does a flight become 2 and a half hours late and we get told and informed of this after the scheduled departure time. In addition the most frustrating part is hearing on the intercom that this was due to a part. In addition there were multiple flight that one could have changed to if this information was share effectively and on time. This was not the case. In addition only 2 hours later did we get juice and sandwiches. <br> <br> This is totally unacceptable as one could have made alternative arrangements and not incurred the inconveniences that came with this totally unacceptable encounter. Below is a snapshot from an email I received at 08:02 AM <br> <br> Flight MN463 on 08 Apr 2016 from Lanseria, South Africa at 07:55 AM has been changed
Thank you for your post. I am sorry for the recent flight delay you experienced.
Flight MN463/08Apr'16 was delayed due to technical defects which occur on departure. Unfortunately these defects can only be picked up on departure. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
As this delay occurred last minute, we were unable to notify customers in advance. When are faced with this type of delays, we do try and accommodate customers on alternative flights. If this was not done, it could mean that we did not have sufficient seats available on the day.
I am sorry that refreshments were served late. This was an oversight on our side and will be addressed.
Thank you for allowing me this opportunity to respond.
Yours Sincerely,
Nazley - CR
Best regards,
Thank you for your post. I am sorry for the recent flight delay you experienced.
Flight MN463/08Apr'16 was delayed due to technical defects which occur on departure. Unfortunately these defects can only be picked up on departure. We operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
As this delay occurred last minute, we were unable to notify customers in advance. When are faced with this type of delays, we do try and accommodate customers on alternative flights. If this was not done, it could mean that we did not have sufficient seats available on the day.
I am sorry that refreshments were served late. This was an oversight on our side and will be addressed.
Thank you for allowing me this opportunity to respond.
Yours Sincerely,
Nazley - CR
Best regards,