1 reviews | Active since Jan 2014
Delayed by an hour and 20 minutes with my 7 month pregnant wife (Getting home after midnight)
Flight from Durban to Lanseria delayed. Flight no MN 540 which was supposed to depart at 21:50 is now delayed by an hour and 20 minutes. This is not the first time that the last flight was delayed and no proper reason was given as to why. Aslo you guys gave no updates to state that there is a delay and we were only told this at the point of check in. I am now sitting here on this cold Sunday night with my 7 months pregnant wife, honestly this is not on, if you guys want to push numbers on flights please dont play with peoples time. This is totaly unacceptable as I now I will only land in Johannesburg after mid night (with my 7 month pregnant wife) and require to find alternate transport now at the last minute. I am gutted as I have said this is not the first time this is happening to us within the space of a few months. PLEASE STOP PUSHING NUMBERS (I OVERHEARD ONE OF YOU STAFF MEMBERS SAYING THAT YOURL ARE OVER BOOKED!!!)
Thank you for taking the time to get in touch with us.
We would like to apologise for the frustration and inconvenience caused to your wife on her recent flight with us.
Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. Punctuality is so very important and we are aware that our performance in this crucial area has not always been all it should be.
Due to the late arrival of the inbound flight this caused the rotational delay on this flight.
We do understand your frustration with the lack of communication regarding the delay, we have brought this to the attention of our airport managers to look into and improve on this area going forward.
Delays in the airline industry do occur and we acknowledge that we have not met your expectations on this occasion; rest assured that this is not the standard we wish to portray.
We hope that you will continue to use our services and that future flights with us will be of the standard of efficient and friendly service for which we constantly strive for.
Kind regards,
Bronwyn
Thank you for taking the time to get in touch with us.
We would like to apologise for the frustration and inconvenience caused to your wife on her recent flight with us.
Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. Punctuality is so very important and we are aware that our performance in this crucial area has not always been all it should be.
Due to the late arrival of the inbound flight this caused the rotational delay on this flight.
We do understand your frustration with the lack of communication regarding the delay, we have brought this to the attention of our airport managers to look into and improve on this area going forward.
Delays in the airline industry do occur and we acknowledge that we have not met your expectations on this occasion; rest assured that this is not the standard we wish to portray.
We hope that you will continue to use our services and that future flights with us will be of the standard of efficient and friendly service for which we constantly strive for.
Kind regards,
Bronwyn
Thank you for taking the time to get in touch with us.
We would like to apologise for the frustration and inconvenience caused to your wife on her recent flight with us.
Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. Punctuality is so very important and we are aware that our performance in this crucial area has not always been all it should be.
Due to the late arrival of the inbound flight this caused the rotational delay on this flight.
We do understand your frustration with the lack of communication regarding the delay, we have brought this to the attention of our airport managers to look into and improve on this area going forward.
Delays in the airline industry do occur and we acknowledge that we have not met your expectations on this occasion; rest assured that this is not the standard we wish to portray.
We hope that you will continue to use our services and that future flights with us will be of the standard of efficient and friendly service for which we constantly strive for.
Kind regards,
Bronwyn
Thank you for taking the time to get in touch with us.
We would like to apologise for the frustration and inconvenience caused to your wife on her recent flight with us.
Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with factors that make us unable to deliver the service in the way in which we plan. Punctuality is so very important and we are aware that our performance in this crucial area has not always been all it should be.
Due to the late arrival of the inbound flight this caused the rotational delay on this flight.
We do understand your frustration with the lack of communication regarding the delay, we have brought this to the attention of our airport managers to look into and improve on this area going forward.
Delays in the airline industry do occur and we acknowledge that we have not met your expectations on this occasion; rest assured that this is not the standard we wish to portray.
We hope that you will continue to use our services and that future flights with us will be of the standard of efficient and friendly service for which we constantly strive for.
Kind regards,
Bronwyn