nL
nic L
1 reviews | Active since Oct 2009
29 Jul 2015, 11:22
DELAYED AGAIN
Fri, July 24th MN 125 <br> Delayed by TWO HOURS.<br> I fly with you regularly - probably 70 times in the last 2 years - but your inability to run on time is getting to the point where I no longer want to fly with you.<br> We arrived in Cpt at approx. 1am on Sat morning with an 8y/o child - we had people waiting for us until we arrived at the place we were staying...until 2am. <br> Saturday morning's planned events were ruined due to the fact that Kulula is unable to keep to its own schedule.<br> NOT GOOD ENOUGH <br>
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Kulula.com's replyOfficial
29 Jul 2015, 12:09Hello SenorNeek,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations . On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Friday no alternatives were available at the time.
Bye for now .
Fazila
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations . On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Friday no alternatives were available at the time.
Bye for now .
Fazila
Best regards,
Kulula.com's reply29 Jul 2015, 12:09
Official
Hello SenorNeek,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations . On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Friday no alternatives were available at the time.
Bye for now .
Fazila
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations . On time performance is a prime area of focus for us and we always review any disruption we have imposed and what alternatives we can use for future. Unfortunately with the delays experienced on Friday no alternatives were available at the time.
Bye for now .
Fazila
Best regards,