1 reviews | Active since Feb 2015
Delay resulted in missed funeral
Booked a flight from Durban to Cape Town on the 8th of April 2016 on Kulula departing at 13.10 as we had a funeral to attend on that day and being muslim means that we are buried on the same day we die. Got an email saying the flight will be delayed. Got to the airport and myself and 10 other family members were informed that they are unsure what time we will depart and there was no other flight available. We had no option but to wait. The board gets updated 3 times during our wait from 15.05 to 15.35 and lastly to 15.55. At the end the flight only left durban at 16.21 resulting in the body leaving without my mum and the rest of her brothers and sisters not being able to say goodbye to their brother. Nobody knew what was happening and we were not informed and were just left to wait. We also stood at the wrong gate because the plane was arriving at one and the ticket had another number printed on it. Highly disappointed and wont fly with kulula again
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN702/08Apr'16 was delayed due to technical problems. I can certainly appreciate your frustration and disappointment around the delay you experienced. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
Delay announcements were made to keep customers informed. As we missed our time slot, we experienced a bay change and therefore the boarding gate was changed. An announcement was made to inform customers of this change as well.
I will be in touch with you via your personal email.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN702/08Apr'16 was delayed due to technical problems. I can certainly appreciate your frustration and disappointment around the delay you experienced. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
Delay announcements were made to keep customers informed. As we missed our time slot, we experienced a bay change and therefore the boarding gate was changed. An announcement was made to inform customers of this change as well.
I will be in touch with you via your personal email.
Yours Sincerely,
Nazley - CR