tH
tracyann H
1 reviews | Active since Jul 2015
08 Jan 2016, 10:08
delay of 3.5 hours on local flight
a flight scheduled to leave lanseria at 8.30 this am was delayed for no reason supp**** to the passengers that would leave at 12.00.....know sms sent until after the departure flight that delayed and only now at 10.00 confirmation that flight will leave at 12.00 ...poor srvice...I have yet to travel on a flight that is on time by these people , so early in the morning what is the issu, surely they could have let passengers know when the plaine was still on the ground in capetown at 6.30 ......we are asked to support this company but poor service is n issue in this country and Kalula is no 1 in this area ......
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Kulula.com's replyOfficial
08 Jan 2016, 10:59Hello tracyann51,
Thank you for taking the time to contact us .
I have enquired with Operations and was advised that due to the aircraft experiencing a technical problem, this resulted in an aircraft change that needed to be done. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree the safety and security of our passengers and crew is of utmost importance and from a company perspective this is an area of our service which will not be compromised at any cost .
While various factors can influence our on-time departure, we are working really hard to minimize delays which are within our control. Your disappointment is understandable and is entirely contrary to the level of service we want you to receive as a customer. I am truly sorry we have failed to do so on this occasion.
We apologise for being unable to meet your expectations on this occasion.
Regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
I have enquired with Operations and was advised that due to the aircraft experiencing a technical problem, this resulted in an aircraft change that needed to be done. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree the safety and security of our passengers and crew is of utmost importance and from a company perspective this is an area of our service which will not be compromised at any cost .
While various factors can influence our on-time departure, we are working really hard to minimize delays which are within our control. Your disappointment is understandable and is entirely contrary to the level of service we want you to receive as a customer. I am truly sorry we have failed to do so on this occasion.
We apologise for being unable to meet your expectations on this occasion.
Regards
Fazila Khan
Customer Relations
Kulula.com's reply08 Jan 2016, 10:59
Official
Hello tracyann51,
Thank you for taking the time to contact us .
I have enquired with Operations and was advised that due to the aircraft experiencing a technical problem, this resulted in an aircraft change that needed to be done. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree the safety and security of our passengers and crew is of utmost importance and from a company perspective this is an area of our service which will not be compromised at any cost .
While various factors can influence our on-time departure, we are working really hard to minimize delays which are within our control. Your disappointment is understandable and is entirely contrary to the level of service we want you to receive as a customer. I am truly sorry we have failed to do so on this occasion.
We apologise for being unable to meet your expectations on this occasion.
Regards
Fazila Khan
Customer Relations
Thank you for taking the time to contact us .
I have enquired with Operations and was advised that due to the aircraft experiencing a technical problem, this resulted in an aircraft change that needed to be done. It is never our wish to disappoint our customers , however in the airline industry nothing is set in stone due to the nature of our business.
Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route. I am sure you will agree the safety and security of our passengers and crew is of utmost importance and from a company perspective this is an area of our service which will not be compromised at any cost .
While various factors can influence our on-time departure, we are working really hard to minimize delays which are within our control. Your disappointment is understandable and is entirely contrary to the level of service we want you to receive as a customer. I am truly sorry we have failed to do so on this occasion.
We apologise for being unable to meet your expectations on this occasion.
Regards
Fazila Khan
Customer Relations