1 reviews | Active since Mar 2009
Delay flights for no reason
For some reason that my flight MN905 has been delays by 2.5 hours and no one can give me a reason why, they guess its the weather but my pickup in George advised me the weather is perfect. SAA is still flying the same time to George, so the weather cannot be a factor.<br> <br> There is a reason I chose to fly at a certain time and as no valid reason for the delay can be given, I'm extremely frustrated with this no care attitude from your company.<br> <br> Kulula is causing me to loose money as well is waisting my time. Im expecting a refund from Kulula as I paid for a certain flight fare and square. And for no valid reason you decided to not stick to your side of the deal. Im sure the consumer act loves stories like this.<br> <br> You need to start taking responsibility for your actions.<br> <br> If you rectify this you might keep a customer, if not then I will make it my life's mission to inform as much people of your poor quality of service until you start to feel a loss.
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard. MN905 on the 29th of March was delayed for 50min due to late arrival of the incoming flight.
Your feedback has been sent to our management team to address the communication failure during the disruption and to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Best regards,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard. MN905 on the 29th of March was delayed for 50min due to late arrival of the incoming flight.
Your feedback has been sent to our management team to address the communication failure during the disruption and to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Best regards,