Delay Flight
I was booked for the 20:50 flight to durban on thursday 16th July. I received a notification saying the flight was delayed approximately an hour. I adjusted accordingly and went to the airport. I checked in and proceeded to the boarding gate. The plane was thenndelayed for a further 30 mins. Passengers were left standing with no clue whats going on. None of the kulula employees notified us why and when will the plane leave. Then they made us board the bus with no assistance as i had my wife and 6 month old baby in a pram. We were then made to wait about 10min in the bus and then made to walk to the plane in the rain with my 6 month old. It was extremely terrible service from kulula with no sense of ownership for the problems that were faced by the passengers. Definitely my worst flight experience and on top of it to go through it with an infant that late at night.
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Kulula.com's replyOfficial
22 Jul 2015, 09:08Hello tahirj,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
The staff are not allowed to carry or hold any babies or toddlers. They may also not assist with the folding of prams should anything break while doing so unless you take full liability to allow the staff to fold a pram. We do apologise for the experience. We will advise our management team of your disappointment to address the communication failure during the disruption and to monitor this issue going forward
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
The staff are not allowed to carry or hold any babies or toddlers. They may also not assist with the folding of prams should anything break while doing so unless you take full liability to allow the staff to fold a pram. We do apologise for the experience. We will advise our management team of your disappointment to address the communication failure during the disruption and to monitor this issue going forward
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply22 Jul 2015, 09:08
Official
Hello tahirj,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
The staff are not allowed to carry or hold any babies or toddlers. They may also not assist with the folding of prams should anything break while doing so unless you take full liability to allow the staff to fold a pram. We do apologise for the experience. We will advise our management team of your disappointment to address the communication failure during the disruption and to monitor this issue going forward
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
The staff are not allowed to carry or hold any babies or toddlers. They may also not assist with the folding of prams should anything break while doing so unless you take full liability to allow the staff to fold a pram. We do apologise for the experience. We will advise our management team of your disappointment to address the communication failure during the disruption and to monitor this issue going forward
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Best regards,