RK
Russell K
1 reviews | Active since May 2014
08 Oct 2015, 13:46
DEBIT MY CARD THEN SAY THE SEATS ARE NOT AVAILABLE
I tried to book a flight on the 5th via the Discovery portal. My card was debited then a note popped up to say that \your selected flights cannot be reserved". Tried again then only for that flight the price went up R800. Tried different time. Money taken off and the same message popped up. Phoned Kulula. They said that the seats were all taken. How can that be? They still take my money. Phoned Discovery. Matshepo comes back to me to say that Kulula had a problem and that it is resolved. I tried this morning and the same problem arose. How can they suddenly change amounts"
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Replies (1)Kulula.com's replyOfficial
08 Oct 2015, 15:42Hello Unh@ppy999,
Thank you for your post.
I have escalated your concerns to the all centre. A team leader will be in contact with you as soon as possible.
Kind Regards,
Nazley - CR
Thank you for your post.
I have escalated your concerns to the all centre. A team leader will be in contact with you as soon as possible.
Kind Regards,
Nazley - CR
Kulula.com's reply08 Oct 2015, 15:42
Official
Hello Unh@ppy999,
Thank you for your post.
I have escalated your concerns to the all centre. A team leader will be in contact with you as soon as possible.
Kind Regards,
Nazley - CR
Thank you for your post.
I have escalated your concerns to the all centre. A team leader will be in contact with you as soon as possible.
Kind Regards,
Nazley - CR
