Day Light *******.... Money Making Scheme

I have never had such bad experience in my entire life, Kulula agents are the worst, it was my first time flying and it happened that I was running late and I missed my flight to Durban at 13:20. I called the call center and spoke to an agent Unathi and Lawrence to advise them of my situation, they advised me that the next flight is at 18:10 and it will be R3200 single, I decided to use alternative transport Because already I had paid R2650 for the return flight, instead of informing me that the return flight will automatically cancel out as I missed the departing one, or we should have reserved it or advised me to do that or transferred me to the department where they should have assisted me better, instead she told me that I only have 30min to book the next flight and if I don't the flight to Durban will be cancelled. In my state of mind I'm thinking my return flight from Durban to Johannesburg is safe, when we got to the airport on Monday to return home, we were told our flight was long cancelled, what a huge shock I got... I don't know what would have happened if we had no money to book another flight back home. Their agents cannot assist customers properly and they withhold information just to make money for the company. They should be the people to inform you of the consequences. I feel that I just donated money to Kulula because not even 50% is refunded. Please be careful when you choose who to fly with.