Damaged suitcase through negligence

<p>My complaint was brought to your attention on 18th May 2016. There after there was only 1 other email that was satisfactory from a "Steven" from the Ort Arris email address on 24th May advising me that this would be investigated.</p> <p><br />After 8 standard working days I have not had any feedback. So again I emailed to ask for progress feedback. Tintswalo Ngoyama then informed me that my damaged suitcase is ready for collection, this was immensely frustrating as I have already on numerous emails (as per below) advised that the damage was not from "normal wear and tear" or a "minor scratch or dent". The damage was done due to negligence from either Comair or ACSA staff.</p> <p><br />Again, I am re-iterating, on the evening we landed in Johannesburg, as I was walking out of the airplane, I saw my suitcase flung off the back off the trailer that takes the luggage from the airplane to the airport. It also caused havoc on the tarmac for a brief minute, with the constant flow of traffic, with vehicles having to break and swerve. I reported this immediately after getting my suitcase.</p> <p><br />There are also other witnesses who witnessed this, who are more than willing to confirm this.<br />This is very frustrating as nobody seems to be accepting responsibility or trying to sort this issue out.<br />I am not going to leave this matter and will take this as far as needed until this matter is sorted out.</p>