EC
Edith C
1 reviews | Active since Mar 2009
09 May 2015, 15:11
Damaged Suitcase
Good day, just got off a flight from Lanseria to King Shaka. Extremely disgusted<br> to find that my brand new suitcase was ripped apart on the top<br> corner!! The lever for the trolley is bent & jammed!! I lodged a<br> complaint with your not so helpful staff at King Shaka Baggage Claims. My reference is DURMN22208.IS THIS THE MANNER YOUR GROUNDSTAFF IS TRAINED TO HANDLE PASSENGERS LUGGAGE????<br> SOMEONE NEEDS TO BE HELD ACCOUNTABLE!!!<br> EXTREMELY UNHAPPY AS I LITERALLY USED MY LUGGAGE FOR THE FIRST TIME<br> TODAY SINCE I BOUGHT IT ON SUNDAY!!<br> <br> Please advise urgently. This is NOT on!!!<br> <br> A brand new item now useless!! MY Flight was at 12:50 delayed till 13:15. Landed at 14:20
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Kulula.com's replyOfficial
11 May 2015, 08:37Hello edithc,
Thank you for your post.
An agent from our Baggage Department will be in contact with you.
Regards.
David
Thank you for your post.
An agent from our Baggage Department will be in contact with you.
Regards.
David
Best regards,
Kulula.com's reply11 May 2015, 08:37
Official
Hello edithc,
Thank you for your post.
An agent from our Baggage Department will be in contact with you.
Regards.
David
Thank you for your post.
An agent from our Baggage Department will be in contact with you.
Regards.
David
Best regards,