Damaged luggage

On the 8th of April I flew from Lanseria to CT. Upon arrival in CT I discovered that my Cellini luggage bag was damaged. As I was under time constraints I posted to the FB Kulula page for advice. I was given a number to call which I did on Sunday morning the 10th while I was still in CT. I was advised that since I was traveling back to Lanseria that morning that I could report the damage there and perhaps leave my bag for repairs. I was then told at Lanseria that I was given the wrong information and that they cant help. They told me I would have to contact CT again, get forms to fill in and then drive BACK to Lanseria to drop my bag which would then take up to 14 days to repair. I am travelling this week and find the way this has been handled unacceptable. I have posted my luggage tag and details on the FB thread however this has been ignored. I need to deal with someone who can assist, as I find it completely unacceptable that our luggage is at your mercy to do as you wish once it is checked in. I am a loyal supporter of Kulula and Lanseria and would like this issue to be resolved. The code on my tag was MN***