mG
malusha G
1 reviews | Active since Aug 2015
14 Sept 2015, 19:49
Damaged bag
I checked in my Samsonite bag at Lanseria using [URL Removed] My brand new bag was severely scratched and damaged. Damage to property is unacceptable. No consideration is taken to ensure that bags are not damaged.
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Kulula.com's replyOfficial
15 Sept 2015, 10:27Hello malusha,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag.
I tried contacting you to discover which airport you were travelling to, however, I forwarded your details to our baggage enquiries at Lanseria airport, and the manager will contact you as soon as possible to advise regarding the damaged bag. Should you wish to contact them, you can email *** or call ***
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag.
I tried contacting you to discover which airport you were travelling to, however, I forwarded your details to our baggage enquiries at Lanseria airport, and the manager will contact you as soon as possible to advise regarding the damaged bag. Should you wish to contact them, you can email *** or call ***
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply15 Sept 2015, 10:27
Official
Hello malusha,
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag.
I tried contacting you to discover which airport you were travelling to, however, I forwarded your details to our baggage enquiries at Lanseria airport, and the manager will contact you as soon as possible to advise regarding the damaged bag. Should you wish to contact them, you can email *** or call ***
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had regarding a damaged bag.
I tried contacting you to discover which airport you were travelling to, however, I forwarded your details to our baggage enquiries at Lanseria airport, and the manager will contact you as soon as possible to advise regarding the damaged bag. Should you wish to contact them, you can email *** or call ***
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Best regards,