1 reviews | Active since Mar 2021
Kulula / British Airways / Comair ?
<div>Flights were purchased with kulula thru vitality for last year's family reunion. Everything got cancelled due to covid, including all flights. So again, Kulula cancelled the flights on us, not the other way around. Rather than Kulula giving us our money back to purchase future flights, we only received a kulula credit. Fast forward one year later. We go to use our credit to buy new tickets for postponed family reunion only to learn kulula has cancelled all flights from CPT to DUR. It took weeks and several calls to get Kulula to honor us using the credit towards BA flights instead. But can't buy or use credit online. Must CALL BA or have a BA rep call us which NEVER HAPPENS. No answered calls, emails, nothing. We watch the online BA tickets sale out and prices go up every day on flights we need for our family reunion planned a year ago. But neither Kulula OR BA will do anything about it. If Kulula would just GIVE BACK THE MONEY THEY STOLE FROM US a year ago, we could have simply bought new BA flights online, weeks ago when the prices were good. But Kulula would rather act *******ly and hold our money for ransom in the form of a USELESS CREDIT. Kulula has written BA TWICE trying to get us on new BA flights, but nothing everyone's and Kulula has nothing to say about it while we are left stranded and unable to get new tickets WITHOUT PAYING MONEY FROM SCRATCH FOR IT. This is no doubt a class action lawsuit in the making. Anyone else want to get in on a lawsuit against Kulula/BA/Comair for this ******* activity???</div>
