1 reviews | Active since Nov 2013
Customer Service Shocking - Disappointed customer
My Husband and I needed to book online separately to be able to take advantage on the Discovery Discounts. After a lengthy struggle to try and book online as the website was not working and much frustration we called the call center for help. We managed to Book for myself but my husband could no longer get the flight at the price displaying online but instead was told to wait ten minutes and try again. this lead to him not be able to book the same flight and we requested a refund. There was several back and forth calls and they refused to refund my ticket that was bought only 10min earlier. Eventually they managed to get both of us on the same flight after asking several times to please ensure that we sit next to each other we were assured that seat 23A and 23B had booked which was at an additional price. <br> <br> I have now tried to check in online and to my surprise my seat was not booked as promised by the call center agents. My Husband and i are not now not able to enjoy the fight TOGETHER. not sure how the call center agent managed to get this simple request which was asked several times wrong in the end. rather shocking.<br> <br>
Thank you for taking the time to contact us and for sharing your concerns .
At the outset, please allow me to apologise for the inconvenience experienced. I would like to thank you for expressing your concerns as we value your feedback as we are always on the lookout for ways to improve our service.
All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience. The staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance and a huge amount of emphasis is placed on service towards our customers.
I have in the interim confirmed with the airport that they have managed to give you and Cameron two seats together on row 8 . I am sure you will be pleased with that.
Thank you for allowing me to respond .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
At the outset, please allow me to apologise for the inconvenience experienced. I would like to thank you for expressing your concerns as we value your feedback as we are always on the lookout for ways to improve our service.
All our staff are trained and equipped with the necessary tools to deal effectively, efficiently and professionally with any type of situation and thus we are disappointed to hear of your experience. The staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance and a huge amount of emphasis is placed on service towards our customers.
I have in the interim confirmed with the airport that they have managed to give you and Cameron two seats together on row 8 . I am sure you will be pleased with that.
Thank you for allowing me to respond .
Bye for now .
Fazila Khan
Customer Relations