1 reviews | Active since Jan 2016
Customer Service not good
My daughter and I booked a flight on Kulula on line and was thrown out if the payment section three times! When we eventualy managed to make a payment on my credit card, the flight confirmation was for a different flight earlier the same day! We phoned Kulula immediately, explaining what happened, but even the Supervisor was unhelpful, charging R120 for reissuing confirmation for the next flight! She was unwilling to accept the fact that the website threw us out! We are both booking all our flights on line regularly, and never before did this happen! Their unwillingness to believe and help us, is unacceptable! I am a Member of Vitality, thus this is dissapointing - we will never use this airline again, nor recommend it to anybody else!
Thank you for your post .
When one makes a booking online, it does notify the booker to insert the correct information. It does also state in the terms and conditions, which you agreed to before confirming the booking . Unfortunately , no errors had been picked up on the website for yesterday when the booking was made .
A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. The agent who took your call , quoted you the new fare and was prepared to waive the admin fee unfortunately the service fee could not be waived.
Thank you for allowing me the opportunity to explain.
Bye for now.
Fazila Khan
Customer Relations
Thank you for your post .
When one makes a booking online, it does notify the booker to insert the correct information. It does also state in the terms and conditions, which you agreed to before confirming the booking . Unfortunately , no errors had been picked up on the website for yesterday when the booking was made .
A payable fee would still be charged for any changes made to your reservation. In addition to having to pay a change fee for a change of reservation, you would have to pay any difference between the fare and taxes on the original flight booked and the available fare and taxes (if applicable) on the new flight requested. The agent who took your call , quoted you the new fare and was prepared to waive the admin fee unfortunately the service fee could not be waived.
Thank you for allowing me the opportunity to explain.
Bye for now.
Fazila Khan
Customer Relations