Customer service is SHOCKING useless website

I posted this complaint on Facebook 30 Jul 2015 they said they would call me I am still waiting?<br> <br> 1. Their booking system keeps giving me errors and says I should call their service centre at my expense. I then call them. They tell me that I cannot use Chrome for their website and that I must use Firefox or IE. This is amazing as Kulula is now effectively chasing away 46% of the market who now use the Chrome browser. <br> I now use Firefox and have the same issue.<br> <br> 2. While on Firefox I am on the line with a service person - I still cant solve the problem which was to make some additions to my ticket that was already booked.<br> <br> 3. I then asked if she can help me do it from her side and she said it will cost me R100 service fee???.... <br> Now the problem just compounded in my customer experience 10X as they want to charge me R100 to do the job that their online booking system is supposed to do?<br> <br> 4. I then asked if I can change my name on the ticket to my wifes name as we have to book the rest of the seats on Mango as your prices have escalated in 7 days by 300% - She says no! POLICY again...<br> <br> So now they forcing me to travel with a 7 month old baby who is breastfed