Customer Care

I booked an return airline ticket from Kulula and had serious health related issues that were explained to their customer<br> care agent which I had to call the number three times and had to speak to three agent and it is only when I spoke to the<br> third agent that the outline of the procedure was given ,if it is possible may some customer care courses be offered to <br> all the outsourced service provided or some form of inspection, the initial call was made between 10h15-10h45 and the res ponce of <br> go to the airport in an instructional pattern was given ,the next call was made at 11:00 to which I was offered assistance <br> ,the third was made at 15h15 and I was offered the tax on the ticket as remuneration due to the nature of the complainant <br> that she/he was handling the call under her supervisors instruction.<br> <br> At the airport I was met by rude help desk assistants after I had spoken to them nicely continuely explaining my issues as<br> I was trying to get information ,I am unclear of the protocol that is in place however I had to ask twice for every option <br> and the difference i had to make was twice what I payed for the return ticket, I stood around the help desk for 15min without <br> an