1 reviews | Active since Aug 2015
Customer care
My Flight from Jhb to Dbn was delayed and with much frustration and persistence I managed to get onto a flight which was 2 hours later.. Upon reaching Dbn, my bags didn't arrive frm Jhb and that was even more frustrating as I had to attend a wedding the very next day.. The Wedding was at 11am and I was told my bag will only arrive from 12 noon onwards.. Aziza at Baggage claim was amazing with helping me and reassuring me that she will try her best to get it to me in time. She even got me a R 500 reimbur*****t for purchasing an outfit for the wedding. <br> She was outstanding in that she manged to get my bags delivered to my home very early that next morning.<br> <br> I am so grateful for her work in making sure of customer satisfaction and really going the extra mile. And she also made many follow up calls just to see if I did receive my baggage on time. We need more helpful people like her around.<br> <br> Very grateful :-)
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Aziza.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your choice of airlines.
Kind regards,
Thuli
Customer Relations
Best regards,
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Aziza.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment have been passed on to the relevant managers for the excellent service provided. As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your choice of airlines.
Kind regards,
Thuli
Customer Relations
Best regards,