1 reviews | Active since Mar 2015
Credit card debited TWICE, no flights however.....
I tried to book Emirates flights through [URL Removed] (Vitality booking) two weeks ago, credit card was debited and an \error message\" came through on the last page saying \"your card has not been debited\" but guess what, it had been and had to wait another week for the money back. The reason for the error according to the operator, the flight was the wrong price, and was happy to book another flight that was R8000 more suddenly ...Surely an advertised price is the price?<br> <br> Two weeks later, tried again but the exact same thing has happened again. This website is seriously a joke and cant believe companies like discovery associate themselves with them to handle their vitality travel.<br> <br> I have a price for the flight and expect the price to stay the same when i hopefully get a callback from someone with an idea of customer service. <br> <br> FYI i have screen shots of the entire booking process (learnt from my previous mistakes) "
Thank you for your post. I am sorry about the problems you experienced whilst attempting to book online.
I have forwarded you complaint to our Contact Centre. A Team Leader will be in contact with you as soon as possible.
Kind Regards,
Nazley - CR
Thank you for your post. I am sorry about the problems you experienced whilst attempting to book online.
I have forwarded you complaint to our Contact Centre. A Team Leader will be in contact with you as soon as possible.
Kind Regards,
Nazley - CR
