FT
Francois T
1 reviews | Active since Jan 2016
05 Jan 2016, 00:06
Credit card availability frozen due to Rica.
Credit card frozen without any warning. On enquiry call centre person (Linda) indicated that Rica not updated. No warning received that update of Rica required. E-mail address up to date on Online services and E-mail selected as preferred communication medium. Cell number also available. Caused embarrassment when credit card was rejected when offered for payment. Card was still accepted on 22 Dec 2015.
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Kulula.com's replyOfficial
05 Jan 2016, 11:14Hello ftaljaard,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively you can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively you can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply05 Jan 2016, 11:14
Official
Hello ftaljaard,
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively you can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively you can contact them on ***
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations