1 reviews | Active since May 2014
Credit Card Application (3 Weeks no Action)
Hi, I originally app**** for a Kulula Moolah Credit Card for my wife and I on Friday 6 February. I completed the online application, following which I contacted the Call Center to request a reduction in the credit limit. The Call Center administered by First National Bank informed me that I had to submit additional information, which I promptly did on the same day. As of today I still have received no reply back from Kulula confirming what the status is of my application, this after I had to contact the Call Center twice on Friday 13 & 20 February. To be honest, if this is how long it takes to complete a credit card application with Kulula then I will never recommend them to family or friends. In competitive markets where there are number of credit cards to choose from, all I can say is that Kulula FNB I don't believe are doing you guys any favors.
Thank you for getting in touch with us.
We do apologise for the lack of service you have received from kulula.com credit card division .
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. We have additionally requested for an FNB credit card consultant to make urgent contact with you and address your concerns. This is certainly not in line with our service level agreement with the card division . Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Bye for now
Fazila
Thank you for getting in touch with us.
We do apologise for the lack of service you have received from kulula.com credit card division .
We wish to thank you for bringing this urgent matter to our attention. Your concerns had been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. We have additionally requested for an FNB credit card consultant to make urgent contact with you and address your concerns. This is certainly not in line with our service level agreement with the card division . Your feedback will allow us to improve on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Bye for now
Fazila