1 reviews | Active since May 2016
****py service!
I booked a flight due to depart at 6:15 from dbn to lanseria and when I got to the airport, the flight was delayed 3 times! The last change of time we as the passengers has to stop a kulula employee and ask why the time has changed as this time round we didn't even get notification on time. This is really ****ty service!!! If kulula cares not about us then they shouldn't be in business!!! This is not acceptable
Thank you for taking the time to share your concerns with us.
We are terribly sorry for the inconvenience caused to you by our flight delay. Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with uncontrollable factors that make us unable to deliver the service in the way in which we plan.
Punctuality is so very important and we are aware that our performance in this area has not always been all it should be. We do realise we gain nothing from delaying a flight other than the loss of passenger trust and goodwill.
We do see that your flight was delayed due to the late arrival of the inbound flight from Johannesburg.
We do understand that this must have caused a great deal of frustration. Delays in the airline industry do occur, we realise it’s how the delay is handled that makes all the difference. Rest assured that we are extremely focused on ironing out any potential future problems.
We thank you for allowing us the opportunity of an explanation and apologise for any inconvenience caused to you.
Kind regards,
Bronwyn
kulula.com
Thank you for taking the time to share your concerns with us.
We are terribly sorry for the inconvenience caused to you by our flight delay. Our Mission is to always fly our customers and crew safely and on time, but sometimes we have to deal with uncontrollable factors that make us unable to deliver the service in the way in which we plan.
Punctuality is so very important and we are aware that our performance in this area has not always been all it should be. We do realise we gain nothing from delaying a flight other than the loss of passenger trust and goodwill.
We do see that your flight was delayed due to the late arrival of the inbound flight from Johannesburg.
We do understand that this must have caused a great deal of frustration. Delays in the airline industry do occur, we realise it’s how the delay is handled that makes all the difference. Rest assured that we are extremely focused on ironing out any potential future problems.
We thank you for allowing us the opportunity of an explanation and apologise for any inconvenience caused to you.
Kind regards,
Bronwyn
kulula.com