****py & disturbing customer service

I was on the 18:10 flight from EL to OR Tambo. I checked in on line hours before and I arrived at the airport 17:30 a few mins after the check in counter had been closed! I was told to go to the ticket sales window where i was greeted with the most disturbingly unprofessional and out right disgusting attitude my a man mamed Solomzi. He told me that the bag had already been loaded on the flight and that its either i stay behind & get a flight the next day or i get someone to come collect my lugage.. he did not even allow me to explain that i had already checked in and wanted to drop off my bag and i literally got there as they closed the counter. He made sure that he put on a show while adressing me with his hands waving in my face about how i only had 2 options but my suitcase was not getting on the flight. The security at the boarding gate allowed me to go through and said i should ask the Kulula employees to take my bag to the plane. Solomzi out of God knowd where appears at the boarding gate making a spectical out of me and for my sitution to be heard by everyone starts shouting that he will not allow me to board my flight with the suitcase & that what will happen is the flight is gona leave me bcos i dont listen. He then proceeded to go the boarding gate and to insure that my ticket is not scanned. I was assisted by an ACSA employee who tried to reason with him and when that failed he then assissted me with a refuse bag to put my clothes in! At this point was highyly embarrased and close to tears! My clothes travelled in a refuse bag to johanneburg! As we were boarding the flight the carts where still approaching the plane and off loading bags into it. So i dont understand why Solomzi would blantely lie and refuse to assist me when he knew that bags had not even been loaded( i took pictures of the loading of the laugagues while we boarded the plane) .. I am distraught and in awe of how a person who is suppose to assist customers can be so petty , rude & just straight up inconsiderate and disrespectful..I dont think he understands what customer care is and lacks basic comminication s****s. God forbid if i have use this airline and have to deal with him again!