Could your service be any worse

Kulula advertised on the 1st April discounted air flight tickets. I fly monthly from cape town to Johannesburg and had already booked flights until September 2015. I decided to book flight tickets first thing at 6 when the booking spree opened and booked flights from October to February 2016. Today looking at my credit card I see two kulula transactions which were prior on authorisation just disappeared. On enquiry I now find out by taking the initiative and telephoning kulula that my booking SOTDVP AND HPGYMU WERE CANCELLED AND REVERSED. So not only did I waste my time and effort, had money debited to my card, but NO ONE EVEN BOTHERED TO CONTACT ME AND NOTIFY ME OF THIS. Subsequently I have already booked accommodation based on those flights for which I received booking codes. can you service, client care and communication BE ANY WORSE. I AM FURIOUS.