CONVENIENCE CAUSED BY DELAYED FLIGHTS

HI

I am totally disappointed as to the services and inconvenienced we have received from Kulula On the 25th Oct flight MN516 ref: TOTEKU was delayed by 3 hours, this our flight only left at 23h00.

Although I do understand the apology that you have provided due to your company not meeting the regulatory requirements for our safety, it also created another inconvenience for my family and me as after landing in Lanseria Airport, I had to FIND a way to pay for my parking ticket (long time parking) as the staff at Lanseria Airport HAD all gone home and there was no one to assist

If Kulula REALLY cared for their customers they would have ensured that all other facilities are available at that time to ensure that the inconvenience YOU have caused was rectified

I would like to see how MANAGEMENT respond to this if any

Note the wonders of SOCIAL media on poor services are great