Consistent Bad Service

As I write this I am waiting at the boarding for a flight that is late. Late a common occurrence for Kulula flights. I made a booking Friday night for a flight from Lanseria Aiport to King Shaka International Airport for travel on Sunday the 10th of December at 20:15 (it is currently 20:00 and boarding has not begun). When I attempted to check in earlier today I discovered my flight had been cancelled for no apparent reason. After a heated telephonic discussion with a lady from the Kulula website they booked a new ticket for me. After I received my new booking details I again attempted to check-in online and received a notification that there was once again an issue with my booking and that I would have to check-in at the airport. I arrived early at the airport checked-in with no issues (thank goodness) and proceeded to wait for my flight. As I waited, we were informed that our flight would be delayed. What puzzled me at that point was that our new departure time clashed with a departure time of another flight (which appeared to not have any delays), both departures at the same gate and yet staff members did not take notice of that. Only about 10 minutes ago, the realisation that 2 planes can not occupy the same space dawned on the staff members who requested on of the flights gates be changed and of course this had to be the flight I was on because my day needed some extra sorrow. All in all, this has not been a pleasant experience at all Kulula and a big look it to how things are run needs to be done.